TechWatch Enterprise

Premier Business Computer Maintenance Plan

Every business owner or manager wants a stable, secure, and reliable network, but getting there involves a more proactive approach of regular maintenance and monitoring. With proper maintenance and guidance you can avoid troublesome downtime, security breaches, data loss, and keep your business network up and running. Infotech Solutions TechWatch plans will ensure proper patch management, security lock down, configuration, and support is performed on all your business IT assets. With our onsite experts guidance we will be your Information Technology department from large to small, we can handle any technology issue.

Maintenance Plan Features:

  • Client Priority
  • Real-time Virus Protection
  • Anti-Virus Management Solutions
  • Online support
  • 24 x 7 Automated System Monitoring
  • On Call IT Staff—24/7 Remote Support
  • Ongoing diagnostic checks of servers to detect potential problems before they occur
  • Back-up Solutions and Data Recovery Planning
  • Security and Firewall configuration
  • Troubleshooting and Repair
  • Monthly on-site check
  • Comprehensive network inventory
  • Asset Management
  • Third-party installs and software upgrades
  • Support calls under 15 min
  • Remote Quick Support sessions under 10 minutes
  • On-site calls for Tech Watch maintenance
  • Windows & 3rd Party Patch Management (Windows, OSX, Firefox, Chrome, Adobe, iTunes, Java)
  • Apple OSX Support

Services Breakdown:

  • Automatic download of the latest Operating System patches
  • Security in depth—All around network security management:
    • Firewall management
    • Router / Switch management
    • Industry best practices
    • Access Control List management
  • Real-time virus protection
  • Automatic download of the latest virus patches
  • On call IT staff
    • Monday – Friday; 8:00am to 5:00pm
    • Emergency relief service also available
  • Online support—ability to troubleshoot and repair computers remotely
  • 24 x 7 System Monitoring
  • Ongoing diagnostic checks of servers to detect potential problems before they occur
    • Monitor server availability
    • Monitor server response time
    • Monitor memory resources
    • Monitor share drive availability
    • Monitor CPU work load
    • Monitor hard drive space
  • Managed back-up solutions and data recovery options
  • Manage battery back-ups
  • Comprehensive systems inventory and documentation 3 ring binder:
    • Network diagrams
    • Usernames and passwords
    • Network inventory
    • Acceptable use policy
    • Disaster Recovery Plan
    • Contact information
  • System performance optimization
  • WAN and LAN maintenance
  • Industry best practice setups and configuration
  • Monitor event viewer, application, system, and security logs on servers
  • Monthly on-site check
  • Manage domain name registration and upkeep
  • Antivirus Security Threat Monitoring
  • Application Deployment
  • Hardware Change Notification
  • Desktop Policy Enforcement
  • End User Remote Control
  • Bandwidth Management